How to Request a Document

Step 1

Start a new request

From your dashboard or the History page, click the New Request button to open the request form. Make sure you are logged in before starting.

Log in to your account

Go to transgo.midronicad.com and sign in with your registered email and password.

Go to your dashboard or History page

You will see a green New Request button in the top right of the page.

Click "New Request"

This opens the multi-step request form. The button looks like this:

Button preview

New Request

Step 2

Select your university

Choose the institution that issued your academic records. Currently, TransGo serves the University for Development Studies (UDS). More universities will be added soon.

Pick your institution from the dropdown

Tap the institution field and select your university from the list.

Institution selector

Institution

University for Development Studies (UDS)

If your university is not in the list, contact us at support@midronicad.com to request it be added.

Step 3

Fill in your personal details

Enter your details exactly as they appear on your university records. Any mismatch may delay processing.

Full name

Enter your complete name as registered — include your middle name if it is on your academic record.

Student ID / Index number

Find this on your student ID card or any official UDS document (e.g. exam slip, fee receipt).

Programme of study

Enter your full programme name, e.g. BSc Computer Science or BEd Basic Education.

Phone number

A valid Ghanaian or international number where you can be reached for updates about your request.

Double-check your Student ID before submitting. An incorrect ID is the most common cause of processing delays.

Step 4

Choose a service and number of copies

Select the type of document you need and specify how many copies. You can add multiple document types to a single request.

Select a document type

Choose from available services. Two main types are:

Available services

Academic Official Transcript

−

1

+

Language English Proficiency Letter

−

1

+

Set the number of copies and click Add

Use the + / − controls to set how many copies you need, then click Add to add it to your request. Repeat for any additional document types.

Adding a service

Add Adds the selected service to your request list

You can request multiple document types in a single submission. Simply repeat the process for each service you need.

Step 5

Select your delivery mode

Choose how and where your documents should be delivered. First, indicate whether it is a local or international delivery using the toggle.

Toggle: International Delivery

Tick the checkbox to activate international options. Leave it off for local Ghana delivery.

International delivery toggle

International Delivery — Off → Local delivery

International Delivery — On → International options appear

International delivery options

Two options are available when international is turned on:

International options

Document Verification via Email Digital

For students submitting to foreign universities or organisations that require verification of your documents. TransGo sends a verified copy directly to the institution's email on your behalf.

EMS (International Post) Physical

Physical documents dispatched via EMS (Post Office international courier). You provide the overseas mailing address. Tracked delivery worldwide.

Local delivery options (Ghana only)

When international is off, choose your local delivery method and location:

Local options

STC Parcel Courier

Documents sent via STC bus parcel service to your nearest STC station. Select your region/location from the list provided.

Self Pick-up

Collect your document in person from our designated office in Tamale. You will be notified via SMS when ready for collection.

EMS (Local Post) Post Office

Documents dispatched via Ghana Post EMS to your local address. Provide your town/district and a valid postal address.

For Verification via Email, make sure you have the exact email address of the receiving institution or organisation before submitting.

Step 6

Read the agreement and confirm

Before proceeding to payment, review and accept the consent agreement. This authorises TransGo to retrieve and deliver your documents on your behalf.

Read the consent statement

It confirms that TransGo is acting as your agent to obtain and deliver your academic records, and that they are not liable for delays caused by the issuing institution.

Tick the checkbox to agree

You cannot proceed to payment until the checkbox is ticked. A preview of the consent block:

Agreement checkbox

Click "Proceed to Payment"

Once the checkbox is ticked, the Proceed to Payment button becomes active. Clicking it opens the invoice review.

Submit button

Proceed to Payment

Step 7

Review your invoice and pay

An invoice modal will appear showing a full breakdown of your charges. Review carefully, then click Pay to complete your request via Paystack.

Review your invoice

The invoice shows your Student ID, programme, a line for each document, the delivery fee, service charge, and total amount due.

Invoice preview

TransGo Invoice #TG-20250609

1× Official TranscriptGHS 30.00

Delivery (STC Parcel — Accra)GHS 25.00

Service ChargeGHS 5.00

TotalGHS 60.00

Click Pay to complete

Tapping Pay launches the Paystack checkout. Accepted methods:

MTN MoMo Vodafone Cash AirtelTigo Debit Card

Payment confirmation

After a successful payment you will receive a confirmation SMS and an email receipt. Your request will appear in your History page with a live status tracker.

Save your payment reference number in case you need to follow up with our support team about your request.

How to request your academic documents